Complaints & PPG
Complaints Procedure
The practice strives very hard to ensure that everyone receives quality care and we welcome suggestions or comments from you on how we might improve the service we offer.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
If you wish to make a complaint we would ask that you discuss your complaint with the practice first. Please contact the practice manager in person at the surgery, by phone (01254 360228-ask to speak to the practice manager) or by email (manager.springfenisco@nhs.net) in the first instance, who will investigate and deal with your concerns appropriately.
We are committed to help resolve the complaint at the earliest opportunity and you will not be discriminated against in any way by making a complaint.
Please see here
for the complaints procedure.
Compliments
If you have been happy with the care you have received from Springfenisco Healthlink, please click on this link - NHS Choices and provide feedback.
We also welcome suggestions. Please feel free to email them to manager.springfenisco@nhs.net or drop off the suggestion in the box at reception.
Patient Participation Group (PPG)
A Patient Participation Group is a group of patients registered with the practice coming together on a regular basis, to look at how they can positively influence the development of the practice and local health services.
The health interests of our patients are at the forefront of the group, along with the development and progress of the practice as a whole.
There are vacancies available within the PPG Group!
If you are interested and would like to join, contact the Practice Manager on 01254 360228
The group is very interested in feedback, suggestions, comments that you may have about the surgery
